Frequently asked questions

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There are many online payment options that you can use at Checkout for your purchases, including Shop now, Pay later, American Express Card, third-party credit cards (American Express, Visa, MasterCard, and Discover), PayPal, Amazon Pay, KXpertise Gift Cards/E-Gift Cards and third-party gift cards.

When placing an online order using your credit card, please ensure that you:
. Enter the account number as it appears on your card without any spaces or dashes
. Enter all required fields on the order form with your correct information and zip code
In the event that your order is canceled, contact your bank to request an immediate release of any holds on your deposit account. If your bank is unable to assist you, please email us at

We're sorry for any trouble you may encountered during checkout regarding promotional offers. Reasons for your promo code not working may include:
.Requirements are not met for the special offer
.Other exclusions that apply like you cannot combine two promo code
.Promotional offer expired
If you continue to have trouble applying a promo code, please contact us by chat for assistance

Maven Messenger is a free mobile platform to chat with our customers and you can shop for all in one app. Ask for discount code etc. Our apps are available for iOS and Android devices only in the US.

Once we receive your return items, we’ll process your funds immediately. We give you 7 days to send it back to us for a full refund. You must ship it back at your own expense to the address provided by our company if no return label was provided to you. Once we receive the product we will refund the full amount of your original purchase or partial amount if the tag was removed or items was worn upon inspection. Please Include your full name and order number on the returned parcels. PLEASE NOTE: If your package is on the way, you must wait for it to arrive and return it before receiving a refund. Your refund may take 5 to 10 business days to reflect on your account, depending on your bank’s processing time.

After your order has been submitted, you have 5 minutes to change certain information:Shipping information such as .name, address, or phone number
.Item color or size
.Adding or removing items
The following information cannot be changed once an order has been placed: .Payment method
.Billing information such as name, address, or phone number
Canceling an order online
You have 5 minutes to cancel your order online from the time it was submitted. If you’re unable to cancel your order, you can contact us via chat, e-mail or phone 508-818-6619.

Rewards programs is KXpertise loyalty program where members earn on every purchase, except Gift Cards, services & fees. Plus, benefits include special perks, savings, surprises & more!
You are automatically enrolled in our Rewards programs as a member when you subscribe or create an account with KXpertise.